Dinosaur World Support

We're here to help.

Please include your iPhone model, iOS version and, if you can, a screenshot. We aim to reply within 3 working days.

Common questions

I bought something but didn't receive it

Close the game fully and open it again; any unfinished purchase is delivered when the game starts. If it still hasn't arrived, email us with the date and the Apple receipt (from your email or reportaproblem.apple.com) and we'll sort it out.

How do I get a refund?

Apple handles all payments, so refunds are requested through Apple at reportaproblem.apple.com.

I'm changing phones. Will I lose my progress?

No. Your progress is saved to the cloud. Before you switch, open Settings in the game and sign in with Apple or Google, then sign in with the same account on your new phone.

How do I stop or start notifications?

Open your iPhone's Settings, tap Notifications, then Dinosaur World.

What are the odds in card packs?

Tap CARD ODDS in the Shop to see the chance of each card rarity before you buy.

How do invite rewards work?

Share your league's invite link or code. When a completely new player joins with it and completes the first 3 levels, you each get 500 coins, for up to 20 friends.

How do I delete my account and data?

Open Settings in the game and choose Delete Account, or email privacy@tjcogames.com. This permanently removes your progress and any unused items.

The music or sound isn't playing

Check the music and sound switches in the game's Settings, make sure your iPhone isn't on silent, and turn the volume up. If it's still quiet, close the game fully and reopen it.

Parents

Dinosaur World has no adverts, no chat and no tracking. You can control purchases with Apple's Screen Time and Ask to Buy. If you have any concerns, email us.